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Green Belt in Lean Office/Service

Introduction

This eight day training and certification program is developed specifically towards people in Office and Service environments. Participants acquire the necessary basic knowledge of Lean and can apply basic Lean tools in order to be part of an improvement team or even lead/coach improvement events.

What can I do with this training?

‘Lean’ is a business strategy for organizing and improving your operational activities in order to achieve your organization's objectives in a more effective way and to become more competitive. We strive for perfection in improving the flow of value through processes and departments, by mobilizing all employees, day after day, to reduce waste (non-value added activities). Also in office and service environments there are value streams for internal or external customers with great improvement potential.

Target Audience

People in Office and Service environments who want to acquire the necessary basic knowledge of Lean and want to apply basic Lean tools in order to be part or lead/coach of an improvement team.

Prerequisites

-

Certification

The Green Belt in Office/Service certificate can be obtained after passing a theory test and a practical exam, based on a written report of at least one practical point improvement/Kaizen event with demonstrated results by applying one or more Lean basic tools, learned in this training.

Why follow a training with us?

 
Registration

Brochure

Language
English

Pricing

The price contains the tuition fee, hand-outs, drink, coffee and sandwiches. 

Please look at our 
current Special Offers here!

You may pay a part of the tuition fee with your  'KMO portefeuille'!

Module Price €**
Day 1-8  
Green Belt Exam 
+ Certificate		  

 

 

** All prices are in  € and exclusive VAT (21%).

Data
 For our open training schedule in Belgium see www.lean-academy.be

Reading/Books
 
Modules

Day 1

  • What is Lean? Basic principles of Lean
  • Value vs. Waste, types of Waste 5 steps in Lean Thinking - Value stream thinking
  • Overview of the most important pillars of Lean and the most important tools needed to implement
  • Lean in your office or service organization, based on the Toyota Production System (TPS).
  • Typical challenges in a service/office environment

Day 2

  • Basic Business Process Value Stream Mapping (VSM) in Office and Service
    • how to define good product/service families
    • 8 lean design guidelines for flow

Day 3

  • Basic Business Process Value Stream Mapping (VSM) in Office and Service - continued:
    • developing a future state and implementation plan
    • case example
  • How to deal with variation in office/service value streams
    • Capacity vs. Lead Time
    • Variable Factor Programming (VFP)
    • Heijunka principles

Day 4

  • Kaizen, PDCA, A3
  • Basic Problem Solving Techniques

Day 5

  • Operational Stability (5S, Standard Work)
  • Jidoka - Built in Quality (Andon, Poka Yoke, Visual Management, Improvement Boards)

Day 6

  • Additional Lean tools for office/service
    • - Pull/Kanban systems
    • - Spaghetti Charts
    • - SMED (Single Minute Exchange of Dies): how to reduce changeover/setup activities
    • - OEE (Overall Equipment Effectiveness): how to reduce waste on equipment used in office/service environments
  • How to quantify waste in variable activities: Work Sampling

Day 7

  • Change Management - how to deal with the Human Factor

Day 8

  • Office VSM Simulation Game